Privacy Policy

Last updated: June 2026

1. Introduction

This Privacy Policy describes how NextDoorAI ("we," "our," or "us") collects, uses, and protects your information when you use our AI image template service at nextdoor-ai.com.

2. Information We Collect

2.1 Information You Provide

  • Email address for account creation and communication
  • Profile information (username, display name)
  • Payment information processed by our payment partners (we don't store full card numbers)
  • Images you upload as inputs
  • Text prompts and template selections you submit
  • Support communications and feedback

2.2 Information We Collect Automatically

  • IP address and approximate location
  • Browser type, device, and operating system
  • Session duration and interaction events
  • Generation metadata (template used, timestamps, model version, success/failure)
  • Technical logs needed for operating and securing the Service

3. How We Use Your Information

We use your information to:

  • Generate the outputs you request
  • Provide and operate the Service (rendering, storage, downloads)
  • Process payments and manage credit balances
  • Provide customer support
  • Detect and prevent abuse, fraud, and policy violations
  • Improve the Service's quality, reliability, and safety
  • Send service-related communications (transactional emails, security notices)
  • Comply with legal obligations

4. Information Sharing

We share information only with:

  • Cloud and storage providers that process data on our behalf
  • Payment processors for handling transactions
  • AI inference and hosting providers used to run our models
  • Analytics providers to understand and improve usage
  • Law enforcement or regulators when legally required
  • A successor entity in the event of a merger or acquisition (with notice)

We do not sell your personal data to third parties.

5. Your Uploads and Generated Images

  • Uploaded photos and generated outputs are stored privately in your account
  • Other users cannot see your uploads or your results
  • We may use anonymized, aggregated metadata about generations (e.g. which templates are popular, latency stats) to improve the Service
  • We do not train models on your uploaded images by default. If we ever introduce optional training participation, it will be opt-in and disclosed clearly
  • You can delete your uploaded images and generated outputs from your account at any time

6. Data Security

We implement industry-standard safeguards including:

  • Encrypted transport (HTTPS) for all data in transit
  • Encrypted, access-controlled cloud storage
  • Authentication and role-based access for our staff
  • Logging and monitoring for unauthorized access
  • Regular review of our security posture

No system is perfect — please use strong, unique passwords and tell us promptly if you suspect your account is compromised.

7. Your Rights

Depending on your jurisdiction you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Delete your account and associated data
  • Object to or restrict certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent for non-essential processing

To exercise any of these rights, contact us at the address in Section 12.

8. Cookies and Similar Technologies

We use essential cookies for:

  • Signing you in and keeping you signed in
  • Session management and security
  • Core Service functionality

We may also use optional cookies for analytics and product improvement. You can control optional cookies through your browser or our cookie banner where shown.

9. Children's Privacy

The Service is not directed at children under 13 (or the minimum age required by local law, where higher). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. International Data Transfers

We may process and store data in countries other than where you live. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses and reputable cloud providers with strong data-protection commitments.

11. Data Retention

  • Account data is retained while your account is active
  • Generated outputs and uploads are retained until you delete them or close your account
  • We may retain certain records longer where required for legal, tax, accounting, or security reasons
  • Anonymized aggregate metrics may be retained indefinitely

12. Changes to This Policy

We will notify users of material changes through email, in-product banners, or website notices. The "Last updated" date at the top reflects the most recent change.

13. Contact Us

For privacy-related inquiries, contact us at support@nextdoor-ai.com.